Terms and Conditions

1. Overview

Welcome to thesock.com, the official store for The Strassburg Sock. By accessing our website or placing an order, you agree to these Terms & Conditions. Please read them carefully before making a purchase.

2. Product Information & Medical Disclaimer

The Strassburg Sock is designed to help in the treatment of plantar fasciitis and related conditions. It is not a substitute for professional medical advice, diagnosis, or treatment. Always follow the instructions provided with the product and consult a healthcare provider if you have any concerns.

3. Orders & Payment

• All prices are listed in U.S. dollars.
• We accept major credit cards through Authorize.Net, a secure, PCI-compliant payment gateway.
• Your card will be charged at the time your order is placed.

• All payment information is encrypted during transmission and is not stored on our servers.

4. Shipping & Delivery

• Orders are processed within 1–2 business days.
• Shipping times vary depending on your location and the shipping method selected at checkout.
• International customers are responsible for any customs duties or import taxes.

5. Returns & Refunds

• We offer a 30-day return policy on unused and undamaged products.
• There will be No Refunds issued for any product that has been used or worn.
• To start a return, contact our customer service team at info@thesock.com for instructions.
• Shipping costs are non-refundable unless the return is due to our error or a defective product.

6. Privacy & Security

• We value your privacy. Please review our Privacy Policy to understand how your personal information is collected, used, and protected.
• All transactions are processed securely through Authorize.Net using industry-standard encryption.

7. Limitation of Liability

To the fullest extent permitted by law, Strassburg Sock, LLC will not be liable for any indirect, incidental, or consequential damages arising from your use of our products or website.

8. Changes to Terms

We may update these Terms from time to time. Any changes will be posted on this page with a revised effective date.

9. Contact Us

For questions about these Terms or your order, please contact us:
Email: info@thesock.com
Mail: Strassburg Sock, LLC, 6137 Landings Boulevard, Lady Lake, FL 32159